TERMS & CONDITIONS
Free Shipping on most orders $35+ We do not ship live honey bees or queens, customer pick-up only
Samco Honey makes every effort to get your order out as quickly as possible. Most in-stock orders will be shipped within 1-3 business days. If you need your order to ship the same day, please give us a call to order. A rush fee may apply.
We are not responsible for delays in delivery by shipping companies. Once each order is shipped, we email tracking numbers, and it is the customer's responsibility to keep track of where their shipment is located at. If your package is not progressing, please contact the shipping carrier with your tracking number to get updates.
STATE SALES TAX
When applicable, we are required to collect sales tax by law. Exemptions for sales tax will be allowed if you have either a signed Certificate of Resale or an Exemption Certificate. The tax forms vary by state, please call for details. Law requires that we have these certificates on file before any tax exemption can be allowed.
CONVENIENT WAYS TO PAY
VISA, Master Card, American Express, Discover
All honey sales are final - due to safety issues with food products, Samco Honey will not accept any returns on honey products
Please note that honey bee nucs are available for customer pick up ONLY.
When you order honey bee nucs from Samco Honey online, by phone, by email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations and exceptions.
A 10% cancellation fee will be applied to any cancellations after the order has been placed. Each customer is responsible for picking up their bees at the time selected, or for making arrangements for an alternative pick up date and time. Samco Honey will not give refunds to anyone who does not pick up their nucs, and we may offer your nuc(s) to the next person on the waiting list.
Nucs and the risk of loss of the bees and the queen inside become the responsibility of the customer at the time of pick up. We guarantees that all nucs will be healthy and full of bees upon customer pickup; however, because of different apicultural techniques we can not guarantee the survival or productivity of the hive that you may establish from the nuc. Furthermore, Samco Honey does not guarantee the survival of whatever hive is established by your nuc through the winter months, no matter if the nuc was purchased in the early spring, summer, late summer or fall months. By placing the order with us, each customer agrees that they have read through these terms & conditions, and they will not attempt to hold Samco Honey responsible for whatever may happen to your nuc after it has been picked up by the customer.
Samco Honey offers a highest quality guarantee on each honey bee nuc. If not completely satisfied with the nuc at the time of pick up, the customer does not have to accept the nuc, and they can have a complete refund of their purchase price. The customer must accept the nuc OR the complete refund; we can not allow anyone to have a complete refund AND keep the nuc(s). The highest quality guarantee ends when the customer leaves with the honeybee nuc(s); anything that happens with the bees after that time is totally the customer's responsibility.